Same deal in Oregon. Some you have to listen to the message in Spanish anyway before getting the menu unless you know what menu button to press and bypass all that crap. It bugged me when I got food stamps and the guy handling the cards was difficult to understand his English. Another case when I was working for the schools were bi-lingual teachers who were NOT truly bi-lingual at all and could barely speak English. Apparently they weren't concerned at all with teaching the Hispanic kids any English, all their classes were in Spanish. American kids have to take English, why are they special?